Information We Collect
When you reach out, we capture core identifiers such as your name, business contact details, company information, and a short description of your project. If we schedule discovery sessions, we may ask for deeper context including campaign goals, target audiences, timelines, and reference materials.
Additional Data Sources
- Site analytics generated when you browse glowagency.com (IP address, browser type, session duration).
- Media files, scripts, or decks you provide for creative evaluation.
- Feedback submitted during workshops, surveys, or post-project reviews.
How We Use Information
Your data powers proposals, production planning, and client account management. We also send occasional operational updates or inspiration that is relevant to your collaboration with Glow Agency. We never sell or rent your information to third parties for marketing.
Retention and Protection
Data is stored in secure environments with limited access. We retain it only for the duration of our active engagement or as required by law. Once a project concludes you may request deletion of sensitive assets and records.
Your Rights
You may request access, corrections, or deletion at any time by emailing our privacy desk. We respond within ten business days. Clients in the EU or UK may escalate concerns to their local supervisory authority.
Policy Updates
We update this policy to reflect regulatory or technological changes. Significant revisions will be announced on this page with the date they take effect.